Artiphon

LOGISTICS COORDINATOR

OVERVIEW

We are looking for a Logistics Coordinator to join our operations team. You will be working in a fast-paced team environment to ensure customers’ orders are fulfilled and customers are satisfied with their experience with Artiphon. You’ll make sure we use innovative technologies that maximize our productivity and help our company grow.

If you are eager to make an impact at a fast-growing technology company and you have a passion for moving the needle, come join us!

RESPONSIBILITIES

  • Validate and process customer orders from the time of receipt of the order to its closure and billing
  • Manage order fulfillment and monitor product shipments through our internal Order Management systems
  • Regular collaboration with the Customer Service Team and assist with any Customer Service Team 3PL escalation inquiries via our internal ticketing system
  • Ensure customers’ orders are timely and accurately entered into our internal systems
  • Daily monitoring and updating in container or pallet status tracking with Freight Forwarders and Warehouses
  • Troubleshooting and resolving freight issues upon request
  • Daily coordination with warehouses with pickup schedules for 3PL loads, troubleshoot any issues that may arise
  • Coordinating any special delivery requests and inquiries from customers
  • Daily troubleshooting and resolving customer delivery issues upon request and reporting resolution back to the Customer Service Team
  • Research and collaborate with 3PL’s and warehouses to resolve claims
  • Daily fostering a good rapport with all outside warehouses and carriers in correspondence and communications

REQUIREMENTS

  • A minimum of 3 years of work experience in logistics or a directly related field is required for this position
  • Fluent English with excellent communication skills, both written and verbal
  • Proficient in Microsoft Office and Excel
  • Knowledge of ERP Systems and an e-commerce background is a plus
  • Proven attention to detail
  • Ability to empathize with and prioritize customers’ needs
  • Independent and self-driven with problem-solving skills
  • Willing to learn and a team player

OTHER DETAILS

  • Working Hours: 8am PST to 5pm PST
  • Working Days: Monday to Friday

THE POSITION IS

  • Full-time with competitive salary with benefits
  • Remote (from a US time zone)

ABOUT US

At Artiphon we’re designing new instruments to empower the next billion musicians. Our award-winning smart hardware and software products rethink the possibilities of musical creativity for beginners and professionals alike. Our founder/CEO holds a Ph.D. in Sound Studies, and our team includes experts from groundbreaking companies including Space X, Blue Origin, Line 6, and Yamaha. Read more on our About page.

We invite and encourage women and diverse individuals to apply.

To apply, please follow this link or click the button below. We look forward to hearing from you!