Q & A

What is the return policy for the INSTRUMENT 1?

We accommodate returns and order refunds (subject to a 15% restocking fee) within 14 days of INSTRUMENT 1’s arrival. Please note that return shipments must be in original packaging with all package contents included in new or as new condition. We require that returns be shipped using our prepaid shipping labels which can be obtained by contacting customer support: support@artiphon.com. We do not offer refunds or returns for products received as a reward from Artiphon’s Kickstarter campaign.
Products purchased from a third-party retailer can only be returned directly to retailer.

Is there warranty coverage for the INSTRUMENT 1?

Yes! Artiphon offers a one year manufacturer’s warranty on all products. For questions about your product’s performance and warranty coverage, contact: support@artiphon.com.

Does the INSTRUMENT 1 ship internationally?

The INSTRUMENT 1 ships to select countries worldwide. The current list of countries we ship to can be seen below. Sign up for our mailing list for announcements of new countries open for shipping. Please note that our international shipments require an estimated 5% import duty, plus applicable local sales tax to be collected by the carrier upon arrival.

  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Indonesia
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta Valletta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • United Kingdom
  • United States 

When will INSTRUMENT 1 orders ship?

The INSTRUMENT 1 is in stock and ships with 2-3 business days. 

What are the technical specifications of the INSTRUMENT 1?

  • Pressure and velocity-sensitive fingerboard with 6 digital strings and 12 frets
  • Bridge interface for strumming, tapping, or other techniques

  • Continuous pressure and velocity-sensitive interfaces

  • Ergonomic design with ambidextrous positions

  • Single knob for volume and preset-switching

  • 4 built-in presets, 4 custom presets

  • Integrated headphone output and mic input

  • MIDI over USB or Lightning®

  • 4+ hr rechargeable battery

  • 2 X 3W stereo speakers

What comes with the INSTRUMENT 1?

The INSTRUMENT 1 comes with a power adapter (with international plugs), a Lightning to USB-Mini cable, and a USB-to-Mini-USB-B cable. The Artiphon iOS app is available for free in the Apple App Store.

Does the INSTRUMENT 1 work with Android?

The INSTRUMENT 1 is a class-compliant USB MIDI and audio device, and can play any MIDI-compatible software. We have done extensive testing on OS X, Windows, and iOS platforms. Currently, we are developing the Artiphon companion App to be native to iOS. Android support at this time is experimental.

Does the INSTRUMENT 1 produce any sound by itself?

The INSTRUMENT 1 needs to be connected to a sound-generating device: iPhone, iPad, Mac, PC, or USB Synth. That device will receive MIDI notes from the INSTRUMENT 1 and translate them into sound data. If that device is USB audio compliant (most of the above listed platforms are), the INSTRUMENT 1 will play sound through its built-in speakers. You can optionally choose to plug in headphones or output sound from the connected device itself, bypassing the speakers on the INSTRUMENT 1.

The INSTRUMENT 1 is compatible with MIDI-enabled software on Mac and PC, including Ableton Live, Pro Tools, GarageBand, Logic, MainStage, FL Studio, Bitwig, Cubase, and more. Download the INSTRUMENT 1 Preset Editor to customize your instrument settings when using third-party audio programs.

Can I plug it into my amp?

Yup. It works with any amp, stereo system, or other speakers. All you need is an 1/8″ (headphone jack) to 1/4″ (instrument cable) or RCA adapter.