I’m not able to update firmware using the artiphon app.
We are currently aware of an issue with iOS 11 which is preventing firmware updates in the Artiphon app. We are trying to fix this as quickly as possible, but in the meantime, please update your INSTRUMENT 1 firmware using the Editor for Mac or Windows computers. You can download that here.
My INSTRUMENT 1 isn’t powering on.
If you press the INSTRUMENT 1’s power button on the I/O panel and the PWR LED does not light up, your instrument’s battery is uncharged.
If the light doesn’t glow green when powered on, connect your instrument to a power source using the included 12V power supply.
Assemble the 12V power adapter by connecting the relevant outlet prongs for your location.
When assembled correctly, the prongs will sit flat with the body of the charger.
Using the Artiphon INSTRUMENT 1 with any other power source
can severely damage the INSTRUMENT 1.
Insert the adapter in the 12V charging port. The PWR LED should turn blue, indicating that it is charging. Now you can turn on and play the INSTRUMENT 1 while it continues to charge.
The INSTRUMENT 1 isn’t making any sound.
The INSTRUMENT 1 must be connected to a sound-generating device like iPhone, iPad, Mac, or PC. The device will receive MIDI notes from the INSTRUMENT 1 and translate them into sound. If the device is USB audio compliant (most of the above listed platforms are), the INSTRUMENT 1 will play sound through its built-in speakers. You can optionally choose to plug in headphones or output sound from the connected device itself, bypassing the speakers on the INSTRUMENT 1.
If you see lights dashing back and forth on the fingerboard next to the capo buttons, this means that your INSTRUMENT 1 is not connected. Ensure that your mini USB cable is connecting the INSTRUMENT 1 to your iPhone, iPad, Mac, or PC.
The INSTRUMENT 1 must be selected as an audio output device in your music-making software. In iOS, swipe from the bottom of the screen to display the control center and ensure the output did not switch to a bluetooth headset or similar.
On a Mac or PC the audio output device needs to be assigned in your music software. This is an example from Apple’s MainStage:
My INSTRUMENT 1 has an issue after updating the firmware.
Please turn your INSTRUMENT 1 off and on and close and reopen the Artiphon app. If the issue continues, please restore the firmware. In the INSTRUMENT 1 Editor, select the “Help” tab, then choose Restore INSTRUMENT 1 firmware. This can also be done in the Artiphon App by tapping the A in the upper right, launch firmware updater, and re-install the latest firmware version.
Fretless sliding or string bending Isn’t working correctly with my synth or virtual instrument.
The INSTRUMENT 1 uses pitch bend, a type of MIDI control, to get seamless fretless sliding. In order to allow these techniques to work with third-party sound generators, the INSTRUMENT 1 sends pitch bend data on multiple MIDI channels.
Some music apps do not allow for multiple MIDI channels with pitch bend. In this case, set the INSTRUMENT 1 to Single Channel MIDI mode using the iOS app or the Mac/PC Preset Editor.
This mode allows notes to play on only one channel. Only one note at a time can be played in this mode, sliding up and down the fingerboard with the correct fretless behavior.
The Artiphon App and INSTRUMENT 1 Editor allow you to change the Pitch Bend Range output of the INSTRUMENT 1 to 12, 24, or 48. The external synth or virtual instrument needs to match that setting for Fretless mode or Pitch Bend to work correctly.
I’m Not making sound with the iBow method
For the iBow method, the iPhone is moved in a bowing motion while pressing down on a string on the INSTRUMENT 1. The angle of the iPhone and the motion combined determine how loud a sound is played.
I CAN’t update my INSTRUMENT 1 firmware while using the Camera connection kit.
Currently the INSTRUMENT 1 does not support firmware updates through the camera connection kit. Please use the provided Artiphon lightning to mini USB cable to update your INSTRUMENT’s firmware.