SUPPORT

Drop us a line any time at support@artiphon.com. We respond to all inquiries within 48 hours. Most common questions are answered below.


COMMUNITY FORUM

Connect with INSTRUMENT 1 players around the world by joining us on our Community Forum.

You can also find Artiphon on Facebook, Twitter, Instagram and YouTube, as well. We’d love to hear from you!


DOWNLOADS

All Artiphon software and project files can be found on our Downloads page.


Frequently Asked Questions

ABOUT INSTRUMENT 1

Where can I purchase the INSTRUMENT 1?

For a full list of online and physical retailers that carry the INSTRUMENT 1, please refer to our Where To Buy page.

How do I charge the INSTRUMENT 1?

The INSTRUMENT 1 is charged using the power adapter that is provided in the box. The power adapter has multiple types of prongs for the different international power outlets. The INSTRUMENT 1 does not charge through the Mini USB port.

Please do not use other power adapters with the INSTRUMENT 1. Even though they may fit, it is likely that another adapter would use a different voltage and would damage your INSTRUMENT 1. See how to assemble the adapter here.

What comes with the INSTRUMENT 1?

The INSTRUMENT 1 comes with a power adapter (plus international prongs), a Lightning to USB-Mini cable, and a USB-to-Mini-USB-B cable. The Artiphon iOS app is available for free in the Apple App Store. The INSTRUMENT 1 soft case and strap are available at artiphon.com/shop.

Is the INSTRUMENT 1 a MIDI Controller?

Yes! It's a incredibly versatile MIDI controller that also supports the MPE standard.

Can I plug it into my amp, headphones, or external speakers?

Yes, the INSTRUMENT 1 has an ⅛” audio jack. You can use this to plug in standard headphones, or use an auxiliary cable to plug into external speakers. Some speakers, amplifiers, and audio recording interfaces use a ¼” cable, so you may need an ⅛” to ¼” TRS stereo adapter. It's just like connecting your computer audio output to an amp.

How do I update my instrument’s app and firmware?

Download the INSTRUMENT 1 Editor from artiphon.com/downloads, or the Artiphon app from the iOS App store. The most up-to-date firmware is always available in these apps.

What devices are compatible with the INSTRUMENT 1?

iPhone 5 or later iPad 4th generation or later iPod touch 5th generation or later Mac OS X 10.9 or later Windows 7 (64- bit) or later

Does the INSTRUMENT 1 produce any sound by itself?

The INSTRUMENT 1 needs to be connected to a sound-generating device: iPhone, iPad, Mac, PC, or USB synth. That device will receive MIDI notes from the INSTRUMENT 1 and translate them into sound data. If the device is USB audio compliant (most of those listed above are), the INSTRUMENT 1 will play sound through its built-in speakers. Optionally, you can choose to plug in headphones or output sound from the connected device itself, bypassing the speakers on the INSTRUMENT 1.

The INSTRUMENT 1 is compatible with MIDI-enabled software on Mac and PC, including Ableton Live, Pro Tools, GarageBand, Logic, MainStage, FL Studio, Bitwig, Cubase, and more. Download the INSTRUMENT 1 Editor for Mac and Windows computers to customize your instrument settings when using third-party audio programs.

Does the INSTRUMENT 1 work with Android?

The INSTRUMENT 1 is a class-compliant USB MIDI and audio device that can play any MIDI-compatible software. We have done extensive testing on OS X, Windows, and iOS platforms. Currently, we are developing the Artiphon companion app to be native to iOS. Android support at this time is experimental.


ABOUT YOUR ORDER

What is the return policy for the INSTRUMENT 1?

Products purchased from a third-party retailer can only be returned directly to that retailer. We accommodate free returns and issue refunds within 30 calendar days of the INSTRUMENT 1’s arrival. Please note that return shipments must be in their original packaging with all package contents. We require that returns be shipped using our prepaid shipping labels which can be obtained by contacting customer support at support@artiphon.com. We do not offer refunds or returns for products received as a reward from Artiphon’s Kickstarter campaign.

View the details of our return policy here.

When will INSTRUMENT 1 orders ship?

The INSTRUMENT 1 ships within 2-3 business days.

Does the INSTRUMENT 1 ship internationally?

Yes! View our Where to Buy page for the current list of preferred retail partners.

Do you offer education discounts?

Yes! Artiphon is currently pursuing education and music therapy pilot programs; if you are interested in partnering with us or learning more about our education and music therapy discounts, please contact us at support@artiphon.com.

Is there warranty coverage for the INSTRUMENT 1?

Yes! Artiphon offers a one year manufacturer’s warranty on all products. Details can be found on the Returns and Warranty page of this site. Further questions about your product’s performance and warranty coverage may be directed to support@artiphon.com.


Making music

What is MIDI?

MIDI is an industry standard music technology communication protocol that describes how various electronic products connect and communicate with one another.

My instrument isn't powering on.

If you press the INSTRUMENT 1’s power button on the I/O panel and the PWR LED does not light up, your instrument’s battery is uncharged.

If the light doesn’t glow green when powered on, connect your instrument to a power source using the included 12V power supply.

Assemble the 12V power adapter by connecting the relevant outlet prongs for your location.

When assembled correctly, the prongs will sit flat with the body of the charger.

Using the Artiphon INSTRUMENT 1 with any other power source can severely damage the INSTRUMENT 1.

Insert the adapter in the 12V charging port. The PWR LED should turn blue, indicating that it is charging. Now you can turn on and play the INSTRUMENT 1 while it continues to charge.

The instrument isn't making any sound.

The INSTRUMENT 1 must be connected to a sound-generating device like iPhone, iPad, Mac, or PC. The device will receive MIDI notes from the INSTRUMENT 1 and translate them into sound. If the device is USB audio compliant (most of the above listed platforms are), the INSTRUMENT 1 will play sound through its built-in speakers. You can optionally choose to plug in headphones or output sound from the connected device itself, bypassing the speakers on the INSTRUMENT 1.

If you see lights dashing back and forth on the fingerboard next to the capo buttons, this means that your INSTRUMENT 1 is not connected. Ensure that your mini USB cable is connecting the INSTRUMENT 1 to your iPhone, iPad, Mac, or PC.

The INSTRUMENT 1 must be selected as an audio output device in your music-making software. In iOS, swipe from the bottom of the screen to display the control center and ensure the output did not switch to a bluetooth headset or similar.

My instrument has an issue after updating the firmware.

Please turn your INSTRUMENT 1 off and on and close and reopen the Artiphon app. If the issue continues, please restore the firmware. In the INSTRUMENT 1 Editor, select the “Help” tab, then choose Restore INSTRUMENT 1 firmware. This can also be done in the Artiphon App by tapping the A in the upper right, launch firmware updater, and re-install the latest firmware version.

Fretless sliding or string bending isn't working correctly with my synth or virtual instrument.

The INSTRUMENT 1 uses pitch bend, a type of MIDI control, to get seamless fretless sliding. In order to allow these techniques to work with third-party sound generators, the INSTRUMENT 1 sends pitch bend data on multiple MIDI channels.

Some music apps do not allow for multiple MIDI channels with pitch bend. In this case, set the INSTRUMENT 1 to Single Channel MIDI mode using the iOS app or the Mac/PC Preset Editor.

This mode allows notes to play on only one channel. Only one note at a time can be played in this mode, sliding up and down the fingerboard with the correct fretless behavior.

The Artiphon App and INSTRUMENT 1 Editor allow you to change the Pitch Bend Range output of the INSTRUMENT 1 to 12, 24, or 48. The external synth or virtual instrument needs to match that setting for Fretless mode or Pitch Bend to work correctly.

iBow method isn't producing any sound.

For the iBow method, the iPhone is moved in a bowing motion while pressing down on a string on the INSTRUMENT 1. The angle of the iPhone and the motion combined determine how loud a sound is played.

What is MPE (MIDI Polyphonic Expression)?

MIDI Polyphonic Expression (MPE) is a new standard of MIDI that allows multidimensional controllers like the INSTRUMENT 1 to control multiple parameters of every note within MPE-software (such as pitch, timbre, etc.)

Are there any tutorials for the INSTRUMENT 1?

Yes! Feel free to explore our Quickstart Guide and the INSTRUMENT 1 Manual for more in-depth info. Our YouTube channelis also fully-stocked with walk-throughs, and we are always updating it with inspiring content for your next Artiphon creation.

How do I get Virtual Instruments?

Virtual instruments are software representations of their physical counterparts that act as sound modules within music production software. They can be purchased at various online and physical musical instrument retailers and direct from virtual instrument companies themselves. Upon downloading the correct format of virtual instruments for your Mac or Windows computer, you can load them into your Digital Audio Workstation of choice (such as GarageBand, Logic Pro, Ableton Live, Pro Tools, etc.).