Returns and Warranty

Return Policy

 

We're incredibly proud of the instruments we make, and think you'll love them, too. If for any reason you find that one of our instruments is not a good fit, we offer a 30-day return window beginning on the day of delivery. There are no restocking fees, and we'll cover the cost of the return (excluding Hawaii and Alaska).

 

To receive a full refund, the instrument must be returned to us in good-as-new condition, with the original packaging intact and all package contents (cables, adapters, pamphlets) included. Once we have received and inspected your instrument, we’ll refund your payment using the billing method used to make the purchase.

 

Please note that this return policy applies only to products purchased directly from Artiphon at artiphon.com. If you purchased one of our products from a third-party dealer or retail outlet you will need to contact that dealer directly. Our retailers handle their own returns, refunds, and exchanges, and may have policies that differ from our own.


To initiate a return with Artiphon, follow these steps:

 

  1. Contact our Support Team at support@artiphon.com with your order number and the email address used to place the order. Let them know that you’re initiating a return and requesting a refund.

  2. Once we’ve received the return request we’ll forward you to our Returns Portal. Use the portal to submit your order details. Next, we’ll follow up with a pre-paid return shipping label and an RMA number.

  3. Repack your instrument with all included accessories in the original packaging. Be sure to include your RMA number inside the package. You can drop your package off in your USPS mailbox or at a USPS location.
  4. Once we’ve received and inspected your return we’ll refund the payment using the billing method used to make the purchase.

Limited Warranty Policy

Artiphon offers a 1-Year Manufacturer’s Limited Warranty in the event that your instrument exhibits defects through no fault of your own. Steps to make warranty claims depend on where the unit was originally purchased. Warranty replacements do not extend the initial 30-day return window and are not eligible for returns or refunds.

 

Purchases from Artiphon.com or authorized retailers in the United States:

 

Customers who purchased directly from artiphon.com can make a warranty claim by emailing support@artiphon.com. Please include your invoice and a clear, thorough description of the fault. Once we’ve assessed the issue we will replace your instrument with new or fully refurbished stock at no additional charge. Artiphon is only able to fulfill replacements in the country that the unit was originally purchased in.

  

Purchases from third-party retailers outside the united states:

 

Customers who wish to make warranty claims on instruments purchased outside of the United States will need to contact the retailer or dealer directly for warranty claims. In the event of a coverage dispute with a dealer or retailer customers may contact support@artiphon.com for resolution.

 

Warranty Coverage does not include:

 

    1. Accidental user damage
    2. Structural damage from drops or impact with hard objects
    3. Use of a power adapter other than the approved/included factory power adapter
    4. Misuse or improper operation
    5. Normal wear-and-tear