EMAIL Notifications

Already placed an order at artiphon.com? Here’s what to look out for:

Order Confirmation email

• Contains your order number and itemized list of your purchase.
• Subject line: “Thank you for your order!”

SHIPPING Confirmation email

• Contains your tracking number and a link to your Order Status Page. Refer to your Order Status Page when looking for information about your order.
• Subject line: “A shipment from order ######## is on the way”

***Please make sure to double-check all your email accounts and spam folders if you do not see your order confirmation email.***

OTHER SHIPPING INFORMATION

In most cases, packages will be delivered by FedEx or your local mail carrier (USPS/Canada Post). If there are any known issues with delivery to your address, please consider using an alternate shipping address. Please note that FedEx is unable to deliver to PO boxes. Orders with PO box addresses will likely be delayed or potentially lost in transit.

If you ordered accessories with your Orba or Chorda , they may arrive in separate packages.

Though we do our best to accommodate changes to your orders, we prioritize sending shipments out as quickly as possible. We may be able to update your order if you message within three hours of checking out, and it’s during business hours.
However, in most situations, we will be unable to make any updates to an order once it has been placed. This includes changing order contents, updating shipping addresses, or canceling an order outright. We do offer prepaid, 30-day returns once your shipment has been delivered. Orders returned within this window will receive a full refund, including shipping costs.

NEED HELP?

If your order’s tracking information has not shown movement in at least 30 days, or is marked as lost, please let us know here.

If your package has been marked as delivered but has not been received, we recommend reaching out to your local post office. In most cases, that is where your package is being held. We are unable to replace orders that are marked as delivered.

Please make sure your contact information is up-to-date in case the courier needs to reach out to you for more information

If you have further questions about your order, please reach out to us at our Support Portal with your order number. We try our best to respond to all inquiries within 48 business hours.